Support
# BodyIndex - Support Page Content
**BMI Calculator - Help & Support Center**
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### How to Calculate Your BMI
**Step 1:** Open the BMI Calculator app
**Step 2:** Select your preferred unit system
- **Metric:** Use centimeters (cm) for height and kilograms (kg) for weight
- **Imperial:** Use feet/inches for height and pounds (lbs) for weight
**Step 3:** Enter your height in the height input field
**Step 4:** Enter your weight in the weight input field
**Step 5:** Tap the "Calculate" button
**Step 6:** View your BMI result displayed on the visual gauge with color-coded category indicators
---
### Understanding Your BMI Results
Your BMI is displayed with a color-coded gauge that shows which category you fall into:
- **🔵 Blue - Underweight:** Below 18.5
- Your body weight is below the ideal range for your height. Consider consulting with a healthcare provider about healthy weight gain strategies.
- **🟢 Green - Normal:** 18.5 - 24.9
- Your body weight is within the normal range for your height. This is generally considered a healthy BMI range.
- **🟠 Orange - Overweight:** 25 - 29.9
- Your body weight is above the ideal range for your height. Consider discussing weight management strategies with a healthcare provider.
- **🔴 Red - Obese:** 30 - 34.9
- Your BMI falls in the obese category. It's recommended to consult a healthcare provider for guidance on weight management and overall health.
- **🟣 Purple - Extremely Obese:** 35+
- Your BMI indicates extreme obesity. Professional medical guidance is strongly recommended for comprehensive health assessment and weight management planning.
**Important Note:** BMI is a screening tool and does not directly measure body fat or health. Consult with healthcare professionals for personalized advice.
---
## Frequently Asked Questions
### General Questions
**Q: Is the BMI calculator free to use?**
A: Yes! The basic BMI calculator is completely free. You can calculate your BMI anytime without any limitations. Pro features require a subscription and provide additional tracking and analysis capabilities.
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**Q: What features are included in the Pro version?**
A: Pro subscription includes:
- **Unlimited BMI History Tracking** - Save and track unlimited BMI records with detailed timestamps
- **Interactive Trend Charts** - Visualize your health journey with beautiful line graphs showing BMI trends over time
- **Advanced Statistics Dashboard** - Get comprehensive insights including average, highest, lowest BMI with detailed analytics
- **BMI Goal Setting & Progress Tracking** - Set personalized BMI targets and track your journey with visual progress indicators
- **Export Data in Multiple Formats** - Export your complete BMI history as CSV or PDF files for sharing with healthcare providers
- **Professional Health Monitoring** - Keep detailed records of your health metrics for professional consultation
- **Ad-Free Experience** - Enjoy an ad-free experience with full access to all premium features
---
**Q: How do I track my BMI over time?**
A: With a Pro subscription, all your BMI calculations are automatically saved to your history. Simply access the "History" tab to view your complete BMI history. You'll see:
- All your previous BMI calculations
- Interactive charts showing trends over time
- Detailed statistics including averages, highest, and lowest values
- Progress toward your goals (if you've set a target)
---
**Q: Can I export my BMI data?**
A: Yes! Pro users can export their complete BMI history in two formats:
- **CSV format:** Perfect for spreadsheet analysis or importing into other health tracking apps
- **PDF format:** Professional reports that you can share with healthcare providers, nutritionists, or personal trainers
To export: Go to the History tab, tap the share icon (top right), and choose your preferred format.
---
**Q: What unit systems are supported?**
A: The app supports both major unit systems:
**Metric System:**
- Height: Centimeters (cm)
- Weight: Kilograms (kg)
**Imperial System:**
- Height: Feet and inches (ft'in")
- Weight: Pounds (lbs)
You can switch between unit systems in:
- Settings tab → Units section
- Main calculator screen (unit picker at the top)
---
**Q: How do I set a BMI target?**
A: Setting a BMI target is a Pro feature. Here's how:
1. Calculate your current BMI
2. Scroll down to the Target section
3. Tap "Set BMI Target"
4. Enter your desired BMI goal
5. The app will show your current progress toward this target with visual indicators
You can change or clear your target anytime from the Target section.
---
### Privacy & Security
**Q: Is my health data secure?**
A: Absolutely! Your privacy and data security are our top priorities:
- All BMI calculations and health data are stored locally on your device
- We do not collect, transmit, or share any personal health information
- Your data never leaves your device unless you explicitly choose to export it
- No account registration or personal information required
Your health information stays private and secure in your hands.
---
**Q: Does the app work offline?**
A: Yes! The BMI calculator works completely offline. All calculations and data storage happen on your device, so you don't need an internet connection to:
- Calculate your BMI
- View your history (Pro feature)
- Access your statistics (Pro feature)
- Set and track goals (Pro feature)
An internet connection is only needed for:
- Subscribing to Pro features
- Exporting data (which uses local files)
---
### Using Premium Features
**Q: How do I subscribe to Pro?**
A: You can subscribe to Pro directly within the app:
1. The app will show upgrade options when you launch it
2. You can also access subscription options from the main screen
3. Choose between Weekly or Yearly subscription plans
4. All subscriptions include a free trial period
You can manage your subscription through your Apple ID settings.
---
**Q: Can I cancel my Pro subscription?**
A: Yes, you can cancel your subscription at any time:
1. Open iPhone Settings
2. Tap your name at the top
3. Select "Subscriptions"
4. Find "BMI Calculator" and tap it
5. Select "Cancel Subscription"
You'll continue to have access to Pro features until the end of your current billing period.
---
**Q: What happens to my data if I cancel Pro?**
A: All your data remains safe on your device. If you cancel:
- You'll lose access to Pro features (unlimited history, charts, export, etc.)
- Your existing data remains stored locally on your device
- You can reactivate Pro anytime to regain access to all features
- If you resubscribe, all your previous data will be available again
---
### Troubleshooting
**Q: The calculator is not working. What should I do?**
A: Try these troubleshooting steps:
- Ensure you've entered valid numbers (greater than 0) for both height and weight
- Check that both input fields are filled before tapping Calculate
- Try switching unit systems (Metric ↔ Imperial) if you're having trouble entering values
- Make sure you're entering numbers, not text or special characters
- Restart the app if the issue persists
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**Q: My history is not showing up.**
A: If you're not seeing your history:
- Verify you have an active Pro subscription (check Settings → Subscriptions)
- Make sure you've calculated at least one BMI after subscribing
- Try restarting the app
- Check that you're looking in the "History" tab (clock icon in the bottom navigation)
Note: History tracking is a Pro feature. Free users don't have access to history functionality.
---
**Q: Export function is not working.**
A: If export isn't working:
- Verify you have an active Pro subscription
- Ensure you have at least one record in your BMI history
- Check that you have sufficient storage space on your device
- Try restarting the app
- Make sure you're accessing export from the History tab (share icon in top right)
---
**Q: The app crashes or freezes.**
A: If the app is experiencing issues:
- Update to the latest version of the app from the App Store
- Restart your device
- Make sure your iOS is up to date (requires iOS 15.0 or later)
- Delete and reinstall the app (your data will be lost - make sure to export it first if you're a Pro user)
- If problems persist, contact support with details about the issue
---
### Technical Information
**Q: What devices are supported?**
A: BMI Calculator requires:
- **iOS Version:** iOS 15.0 or later
- **Devices:** iPhone and iPad
- **Internet:** Not required for basic functionality (needed only for Pro subscription)
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**Q: How do I update the app?**
A: To get the latest version:
1. Open the App Store app
2. Tap your profile icon (top right)
3. Scroll down to "Available Updates"
4. Find "BMI Calculator" and tap "Update"
You can also enable automatic updates in Settings → App Store.
---
**Q: How do I report a bug or suggest a feature?**
A: We'd love to hear from you! Please contact our support team:
- Include details about your device (model and iOS version)
- Describe the issue or feature request
- Mention the app version (found in Settings → Support)
- Provide steps to reproduce the issue (if applicable)
---
## Premium Features Guide
### Unlimited History Tracking
**What it does:**
Automatically saves every BMI calculation you make with complete details:
- Date and time of calculation
- Height and weight measurements
- BMI value and category
- Unit system used
**How to use:**
- Simply calculate your BMI - it's saved automatically
- View all records in the History tab
- Records are sorted by date (newest first)
---
### Interactive Trend Charts
**What it does:**
Creates visual graphs showing your BMI changes over time:
- Line chart displaying BMI trend
- Data points for each calculation
- Easy-to-read month-by-month view
**How to use:**
- Go to History tab
- Scroll to see the "BMI Trend" chart
- Chart automatically updates as you add new records
---
### Advanced Statistics
**What it includes:**
- **Average BMI:** Calculated across all your records
- **Current BMI:** Your most recent calculation
- **Highest BMI:** Maximum value with date
- **Lowest BMI:** Minimum value with date
**How to use:**
- View statistics in the main BMI screen after calculating
- Statistics automatically update as you add new records
---
### Goal Setting & Progress Tracking
**What it does:**
- Set a target BMI value
- Track your progress toward that goal
- Visual progress bar showing how close you are
- Shows exactly how much BMI change is needed
**How to use:**
1. Calculate your current BMI
2. Scroll to Target section
3. Tap "Set BMI Target"
4. Enter your goal BMI
5. View progress indicator showing your journey
---
### Data Export
**What it does:**
Creates files you can share or analyze:
- **CSV format:** Spreadsheet-compatible data file
- **PDF format:** Professional report with your complete history
**How to use:**
1. Go to History tab
2. Tap the share icon (top right)
3. Choose "Export as CSV" or "Export as PDF"
4. Share via email, messaging, or save to Files app
---
## Contact Support
**Need Additional Help?**
If you can't find the answer to your question, please contact our support team:
**Email:** ygolayoglu@gmail.com
**Response Time:** We typically respond within 24-48 hours during business days.
**When contacting support, please include:**
- Your device model and iOS version
- App version (found in Settings)
- Description of the issue or question
- Steps to reproduce the problem (if applicable)
- Screenshots (if helpful)
---
## Resources & Additional Information
### Learn More About BMI
**World Health Organization (WHO) BMI Guidelines:**
- [WHO BMI Information](https://www.who.int/tools/child-growth-standards/software)
**Important Notes:**
- BMI is a screening tool, not a diagnostic tool
- BMI doesn't directly measure body fat or health
- Muscle mass, bone density, and other factors can affect BMI
- Consult healthcare professionals for personalized health advice
- BMI categories may vary for athletes, older adults, and different ethnicities
---
### App Information
- **App Name:** BMI Calculator
- **Current Version:** [Check App Store]
- **Minimum iOS Version:** iOS 15.0+
- **Last Updated:** [Check App Store]
---
## Privacy & Terms
**Privacy Policy:** [Link to Privacy Policy]
**Terms of Service:** [Link to Terms of Service]
**Data Collection:**
We respect your privacy. All BMI calculations and health data are stored locally on your device. We do not collect, transmit, or share any personal health information. No account registration required. Your health information stays private and secure.
---
## Quick Tips
✓ Always enter accurate measurements for best results
✓ BMI is just one indicator - consider other health factors
✓ Consult healthcare providers for personalized advice
✓ Track your progress over time with Pro features
✓ Export your data regularly for your records
✓ Set realistic goals for sustainable health improvements
---
*This support page is regularly updated. If you have suggestions for improvement, please contact support.*
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